Shipping & Returns
SHIPPING:
If there are multiple products in your order and any products are Out Of Stock, we will ship all In Stock items and inform you via your email address on file if there are any items which will be delayed. We're happy to provide a refund on any items which are not In Stock at the time of shipment.
All orders may be subject to a handling fee.
Additional fees may apply to non-boxed goods, oversized packages, tires and truck freight items. Please contact us for more information.
Domestic orders and international orders with domestic "ship to" addresses are shipped via a carrier of our choosing.
Expedited shipping is available on most orders shipped inside the United States.
Usually, tires are excluded from this due to the manufacturer's own
ability to ship quickly. Please be aware that tires may not always be
shipped at a quicker pace than regular Ground Shipping due to the nature
of our tire suppliers.
U.S. Domestic orders with products flagged as hazardous material cannot be shipped Next Day or Second Day Air-these items include oil, paint, aerosols, etc. Additional fees may apply to hazardous material; please contact us for more information.
RETURNS WILL NOT BE ACCEPTED ON ANY OF THE FOLLOWING ITEMS:
Orders that are more than 6 months old.
Any part that (in our opinion) was used, installed, handled, packaged, or shipped improperly by the customer.
Wheels and/or tires after they have been mounted.
Custom ordered parts.
Hazardous materials.
Videos, software, or other copyrighted material after they have been opened.
Any product that appears to have been used, unless there is a valid warranty issue.
Please also note that:
Parts returned more than 90 days from the purchase date will be subject to a restocking fee.
If your order included any "special offer" or "free parts," they must also be returned or the value may be deducted from your refund.
All returns are subject to inspection.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at pitcrew@clubracersgarage.com.
If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pitcrew@clubracersgarage.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Additional Restrictions
Parts returned more than 90 days from the purchase date will be subject to a restocking fee.
No returns will be accepted for orders that are more than 6 months old.
Any part that (in our opinion) was used, installed, handled, packaged, or shipped improperly by the customer.
Wheels and/or tires after they have been mounted.
Custom ordered parts.
Hazardous materials.
Videos, software, or other copyrighted material after they have been opened.
Any product that appears to have been used, unless there is a valid warranty issue.
If your order included any "special offer" or "free parts," they
must also be returned or the value may be deducted from your refund.
All returns are subject to inspection.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Please understand that at this time, we do not ship outside of the United States of America. Notwithstanding the above, if the merchandise is being shipped into
the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pitcrew@clubracersgarage.com.
Q: What is Club Racers Garage?
A: Club Racers Garage is an online platform dedicated to providing
racing enthusiasts with high-quality racing gear, accessories, and
equipment.
Q: What kind of products does Club Racers Garage offer?
A: Club Racers Garage offers a wide range of products, including
racing helmets, racing suits, gloves, shoes, racing seats, harnesses,
steering wheels, and various performance parts and accessories for the
most popular closed-wheel automotive platforms.
Q: Are the products on Club Racers Garage authentic and of high quality?
A: Yes, all the products available on Club Racers Garage are sourced
from reputable manufacturers and brands known for their quality and
performance in the racing industry. We ensure that our products meet the
highest standards to provide our customers with the best racing
experience possible.
Q: Can I trust the security of my personal information while shopping on Club Racers Garage?
A: Absolutely. At Club Racers Garage, we take your privacy and data security very
seriously. We use industry-standard encryption technology to protect
your personal information and ensure a safe and secure shopping
experience.
Q: What payment methods does Club Racers Garage accept?
A: Club Racers Garage accepts major credit and debit cards, including
Visa, Mastercard, and American Express. We also offer the convenience
of PayPal, Venmo, Apple Pay, and Google Pay as a payment option.
Q: Does Club Racers Garage ship internationally?
A: No, we currently only ship to the continental United States.
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the
shipping method chosen. We aim to ship all orders out either same-day or
on the following day depending on when the order is placed.
Typically, orders are delivered within 3-5 business days; however, tires
can take up to 2-3 weeks due to tire suppliers' manufacturing
timelines. Please note that these are estimated delivery times and
delays may occur due to factors beyond our control.
Q: What is Club Racers Garage's return policy?
A: We want you to be completely satisfied with your purchase from
Club Racers Garage. If you are not satisfied, you can return the unused
and undamaged item within 30 days of delivery for a refund or exchange.
Please refer to our Returns & Exchanges page for more detailed information on our return policy and procedures.
Q: How can I contact Club Racers Garage if I have any questions or need assistance?
A: If you have any questions, concerns, or need assistance, you can reach our customer support team by visiting the Contact Us page
on our website. There, you will find a contact form through which you
can send us a message. We strive to respond to all inquiries as quickly
as possible.
Q: Does Club Racers Garage offer any discounts or promotions?
A: Yes, Club Racers Garage occasionally offers discounts, promotions,
and special deals on selected products. To stay updated on the latest
offers, we recommend signing up for our newsletter and following us on
social media platforms such as Facebook and Instagram.
Q: Does Club Racers Garage provide any warranty for its products?
A: Club Racers Garage honors the warranties provided by the
manufacturers of the products we sell. Each product may have a different
warranty period and coverage, which will be specified on the product
page. In case of any issues or concerns regarding a product's warranty,
please contact our customer support team, and we will assist you
accordingly.
If you have any further questions or need more information, please don't hesitate to contact us. We're here to help!
